Refund policy

At Fitsuvai, we are committed to providing you with the best possible service and ensuring that you enjoy every meal we deliver. As we specialize in customized, fresh, home-cooked meals tailored to meet your specific needs, we do not offer refunds for any orders. By placing an order with us, you acknowledge and accept this policy.

No Refunds on Orders!

Once an order is placed and processed, we are unable to issue a refund for the following reasons:

Customized Meals: All meals are prepared specifically based on your preferences and goals, and cannot be reused for other customers.

Fresh Ingredients: We source high-quality, fresh ingredients for each meal. Since meals are made to order, we do not have excess stock or inventory that can be returned.

Customer Satisfaction Commitment

While we do not offer refunds, your satisfaction is very important to us. If you experience any issues with your meals or service, we encourage you to reach out to our customer support team. We are happy to work with you to address any concerns and provide a solution. Whether it’s an adjustment to your order or a replacement meal, we want to ensure you are satisfied with the Fitsuvai experience.

Meal Modifications or Cancellations

Order Modifications: If you wish to modify your meal plan, schedule, or meal preferences, please contact us at least 24 hours in advance to make the necessary changes before your next scheduled delivery.

Cancellation Policy: We do not accept cancellations once an order has been confirmed and processed. To ensure timely delivery, please review your order carefully before confirming.

Contact Us

If you have any questions regarding our refund policy or need assistance, please feel free to reach out to our customer support team at [7904656390]. We are here to help!