Privacy & Refund policy

At Fitsuvai, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We collect various types of information to provide you with an improved experience:
Personal Information: This includes your name, email address, phone number, delivery address, and payment details when you place an order, subscribe to a membership, or contact customer support.
Usage Data: We may collect data on how our website and services are accessed and used, such as your IP address, browser type, device information, pages visited, and activity on our website.
Payment Information: We collect payment details (e.g., credit card information) when processing orders. However, we do not store full payment information; this is securely handled by third-party payment processors.

2. How We Use Your Information
We use the information we collect in the following ways:
To Process Orders: We use your personal and payment information to process orders, schedule deliveries, and ensure timely meal delivery.
To Improve Our Services: We analyze usage data to improve our website and optimize your customer experience, including customizing meal plans and delivery schedules.
To Communicate with You: We may send you updates, promotions, or important information related to your orders, memberships, and other services. You may opt out of marketing communications at any time.
To Personalize Your Experience: We use your information to provide tailored meal options, personalized nutrition plans, and customer support services.

3. Data Protection
We are committed to ensuring the security of your personal information. We use a variety of security measures to protect your data, including encryption, secure servers, and regular security audits.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information
We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Third-Party Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing payments, or delivering meals (e.g., payment processors, delivery partners).
Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, track website usage, and improve our services. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

6. Your Rights and Choices
You have the following rights regarding your personal information:
Access: You can request access to the personal data we have collected about you.
Correction: You can request correction of inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to certain legal and contractual obligations.
Opt-Out: You can opt out of marketing communications by following the unsubscribe link in our emails or by contacting us directly.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
Fitsuvai Customer Support
[7904656390]