Terms and Conditions

Welcome to Fitsuvai! These Terms and Conditions (“Terms”) govern your access to and use of the Fitsuvai website and services, including our meal ordering system, subscription plans, and deliveries. By using our website or services, you agree to comply with these Terms. Please read them carefully.

1. General Terms
These Terms apply to all users of the Fitsuvai website, including customers, visitors, and subscribers.
Fitsuvai reserves the right to modify or update these Terms at any time. Changes will be posted on this page with an updated effective date. By continuing to use the website or services after such changes, you accept the updated Terms.

2. Account Registration
To place an order, subscribe to a membership plan, or access certain features of the website, you may be required to create an account.
You must provide accurate and complete information during registration and keep your account details up to date.
You are responsible for maintaining the confidentiality of your account and password. If you suspect unauthorized access to your account, please notify us immediately.

3. Orders and Payments
Order Process: Once you place an order, you will receive a confirmation email. All orders are subject to availability and delivery conditions. We reserve the right to refuse or cancel any order.
Prepaid Payments: All payments for meals and subscriptions are prepaid. Payment must be made at the time of order via the available payment methods on the website. No meal will be processed or delivered without receipt of full payment in advance.
Pricing: Prices for meals, delivery fees, and subscriptions are displayed on our website and are subject to change without prior notice.

4. Delivery
We offer delivery to certain locations as specified on our website. Delivery charges may apply depending on your location and the type of membership.
Order Cut-Off Times: Orders must be placed by the specified cut-off times for timely delivery (as outlined in our Shipping Policy). Delivery times are estimated but not guaranteed.
Delivery Issues: While we strive to ensure on-time deliveries, we are not liable for delays caused by third parties, such as delivery partners, weather, or other unforeseen circumstances.

5. Subscription Plans
Monthly Membership: Free delivery is offered to customers who subscribe to our monthly membership plan in specified delivery areas. This plan includes meals delivered at regular intervals, based on your selection.
Weekly Membership: Customers on weekly membership plans will enjoy discounted delivery rates, but free delivery is not included.
Cancellations and Modifications: To cancel or modify a subscription, customers must notify us at least 24 hours in advance of the next scheduled delivery. We do not accept cancellations for orders already processed.

6. No Refund Policy
Due to the customized nature of our meals and the use of fresh ingredients, we do not offer refunds once an order has been placed and processed. For more details, please refer to our Refund Policy.

7. User Conduct
By using the Fitsuvai website and services, you agree not to:
Violate any applicable laws or regulations.
Disrupt or interfere with the functionality of the website or our services.
Use the website for any unlawful, harmful, or fraudulent activity.

8. Privacy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability
Fitsuvai will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services, including but not limited to meal dissatisfaction, delivery delays, or data loss.
We are not responsible for any issues related to third-party services or products, including payment processors and delivery partners.

10. Indemnity
You agree to indemnify, defend, and hold harmless Fitsuvai and its employees, agents, and affiliates from any and all claims, liabilities, damages, and expenses (including legal fees) arising out of your use of the website or services.

11. Governing Law
These Terms are governed by and construed in accordance with the laws of jurisdiction of Madurai, without regard to its conflict of law principles.

12. Dispute Resolution
Any disputes arising from these Terms or the use of our website will be resolved through Law in accordance with the rules of FITSUVAI or through the courts of MADURAI, TAMILNADU.

13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Fitsuvai Customer Support
[7904656390]